Last updated: {11, 2025}
At {hanhanpetart}, we strive to deliver your order quickly and safely.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive an email confirmation once your order has shipped.
2. Shipping Time
– Standard Shipping: 7–15 business days
– Express Shipping: 3–7 business days
Delivery times may vary depending on your location.
3. Shipping Fees
Shipping costs are calculated at checkout based on weight, destination, and shipping method.
4. Tracking
Once your order is shipped, you will receive a tracking number via email.
5. Customs and Duties
International orders may be subject to customs fees or import taxes. These charges are the buyer’s responsibility.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at {support@hanhanpetart.com} within 7 days for assistance.